Reviews are trapped in platforms
Google, DealerRater, Cars.com, Yelp — every platform is its own inbox. Important reviews get buried under notifications and logins.
One workspace, all sourcesAsbury Park, NJ · Built for dealership groups
Reputation Command
Customer reviews don’t stay on one platform. Your response work shouldn’t either. Reputation Command gives your rooftops one place to monitor reviews, prioritize aging and low-rating issues, and draft human-reviewed responses before anything goes public.
Multi-rooftopGroup view + per-store settings
Priority queueOldest and highest-risk first
Human-reviewedDrafts don’t post automatically
Operational signalTurn themes into coaching action
The problem
Reputation work is scattered. That costs trust and time.
Dealership groups especially. Multiple rooftops, multiple platforms, and no single place to see what needs action first.
Low ratings wait too long
A 1-star review left unanswered for 48 hours does more damage than the original issue. Age + rating is the real priority signal.
Priority = rating + ageResponses happen off-system
BDC reps draft replies in texts, notes, and personal inboxes. That breaks voice consistency and removes accountability.
Drafts stay in one placeThemes never become action
Recurring words in reviews point to real operations issues — pricing confusion, delivery delays, service communication — if anyone looks for them.
From sentiment to coaching
The product
One operations cockpit for customer voice.
Not a review generator. A review operations workspace for managers who want accountability, speed, and better customer outcomes.
Pilot core
Overview
Average rating, review volume, response rate, and oldest open review at a glance. No digging across tabs.
Response queue
Auto-ranked by rating and review age. Start with the reviews most likely to turn into a lost customer or public escalation.
Draft responses
Template first, human final. Nothing posts automatically. A second team member reviews before publication.
Insights
Reviewable insights
Theme frequency, sentiment proxy, communication/service risk, and staff mentions — turned into coaching signals instead of noise.
Platform states
Explicit connection states: demo, connected, setup required, error. No fake “live” labels when a sync hasn’t actually run.
Rooftop control
Per-rooftop profile, review sources, and response standards. Multi-location groups stay separate without manual spreadsheets.
Pricing
Flat pilot pricing. No per-review metering.
This product page is a demo page for the reputation management system. The current public pricing anchor is the store listing. Use this section for inquiry and pilot conversations.
Pilot / Inquiry
Start with a configured workspace, sample review data, and one rooftop. We refine onboarding after we see your actual review volume and source mix.
Let’s talk
Pilot access · onboarding included
Group
Multi-rooftop access with rooftop isolation, role-based access, and shared insights across the dealer group.
Quote
Based on rooftops and integration set
Note: the live pilot backend is not public self-serve yet. The demo link below uses a pilot workspace with sample review data.
Workflow
From review noise to closed response work.
Same flow a reputation manager would run, except the queue is ranked and the draft stage is enforced.
Connect sources
Connect Google Business Profile first. DealerRater, Cars.com, and Yelp follow after access terms and data rights are verified.
Sync reviews
Normalized review records with source IDs, timestamps, ratings, and text are ingested into the workspace with explicit sync states.
Prioritize
Low ratings and aging reviews rise to the top. The queue is calculated from persisted records, not hardcoded counts.
Draft and approve
Draft responses with templated guidance, then require second-person approval before anything is published.
Publish safely
Publishing is explicit and logged. Sensitive issues stay private. Responses are tied back to the original review and rooftop.
Learn from themes
Recurring themes become coaching signals for sales, service, and leadership — not just weekly reporting.
Proof
Built from a real dealership operations problem.
This started as a Schwartz Mazda pilot and was rebuilt into a configurable group workspace. That origin gives it actual dealership constraints: multi-location, department ownership, brand voice, and audit needs.
What’s real
- Multi-rooftop workspace model
- Secure backend with org/rooftop isolation
- Human-reviewable draft workflow
- Explicit source states and sync metadata
- Built by someone who also builds dealership sites and chatbots
What’s not claimed
- No fake customer logos
- No production SaaS self-serve launch yet
- No auto-posting without explicit approval
- No client secrets stored in the browser
FAQ
Short answers.
What is Reputation Command?
A dealership review operations workspace. It monitors reviews, prioritizes response work, supports draft replies, and turns review themes into operational coaching signals.
Is this a chatbot?
No. It’s for the human-led response process around reviews. If you want live inventory chat or missed-call recovery, that’s a separate dealership product.
Do responses post automatically?
No. Responses are drafted, reviewed, and explicitly published. Nothing leaves the workspace without a deliberate publish action.
Is the demo live data?
The demo uses sample review data in a pilot workspace so you can see the product without exposing a real customer’s reviews.
Which platforms are supported?
Google Business Profile is the current pilot focus. DealerRater, Cars.com, and Yelp are future integrations and only move forward after access terms and data rights are verified.
How do I get access?
Use the inquiry form on this page or email [email protected]. This page is a demo page, not a self-serve checkout.